WSI – Information Technology / Office Administration

This playbook presents the work of seven regional partnerships engaged in the Communities that Work Partnership.

Despite a positive growth outlook for IT in Arizona, there is local concern that the state lacks qualified workers to support the future of IT and that talent is leaving the area for professional opportunities elsewhere. As a result, in 2014 the IT Sector Partnership was launched with the intention of engaging a wide range of stakeholders to address the state’s workforce gap. The partnership aimed to define the challenges facing employers—both within the IT industry and in other sectors employing IT workers—and then develop and implement strategies to meet those needs.

The “on-demand” or “1099” economy is reengineering how millions of Americans work, and California’s San Francisco Bay Area is at the forefront of these changes. Four members of the Bay Area team participating in the Communities that Work Partnership (CTWP) set out to understand this challenge and explore how the public workforce development system—the one-stop job centers, community colleges, and publicly funded community-based training programs—could meet the skills needs of freelancers, and the businesses that hire them, in the region’s 1099 economy.

This document is a profile of a sector initiative and provides detailed description of the initiative that may include information about program design, funding, worker outcomes, partners and much more.

During Courses to Employment, WSI conducted participant outcomes assessments on students served by nonprofit-community college partnerships.

This report details the initial findings from longitudinal research on the education and employment outcomes of students who enrolled in Northern Virginia Family Service’s Training Futures (business and medical office administration training) program between 2007 and 2010.

This case study provides a detailed account of Project QUEST, a workforce development program in San Antonio, Texas that works closely with industry and community partners to create training and career opportunities that help low-income people move out of poverty.